La Suite Sarrail | Hypercentre | Boulingrin

Regulations and Important Information for Your Stay

Dear travelers,

To ensure a pleasant experience for everyone, we thank you for reading and respecting the following points:

Accommodation Rules

No Smoking: Smoking is strictly prohibited, even at the window.

Animals: Animals are not allowed.

Events/Parties: Parties or other events are strictly prohibited.

Respect for the accommodation: Take care of the furniture and equipment provided for your use.

Respect for the neighborhood: Please respect the quietness of the condominium during your stay.

Illegal activities: Any illegal activity (trafficking, prostitution, etc.) is strictly prohibited and will result in immediate sanctions.

Deterioration: All damage caused during your stay will be charged.

Respect for the environment: Please!
Do not set the heating in the accommodations to exaggerated temperatures!!
28-29° is not possible!!
Be careful for the planet!

Communication

For any request, including in case of emergency, please contact us directly via the booking platform. This allows us to respond more quickly, and we will know how to contact you if necessary.


Arrival Procedure

Arrival: From 4:00 PM only, with autonomous access. The details will be available on the traveler portal after completing the registration form.

Information Collection and Security Deposit

For the sake of security and protection of the accommodations we manage, we have implemented a few simple steps to be completed before your arrival:

Proof of identity: We require proof of identity for each adult traveler present during the reservation. This ensures secure management for everyone.

Security deposit: On some platforms, a security deposit may be required to cover potential damages. This amount is fully refunded within 7 days after your departure, after verification of the accommodation.

This information will need to be provided in a dedicated form that we will send you upon confirmation of your reservation. This form is perfectly secure, and the information collected is only used for the purpose of the reservation. Once this form is completed, you will receive access to a practical application to organize your stay.

This registration form has been put in place to ensure the security of the accommodations we manage, as well as to allow you to arrive autonomously at the time of your choice. If, however, this procedure poses a problem for you for reasons of security, confidentiality, internet access, or for any other reason, you have the option of sending us the requested information by e-mail, or visiting our agency directly during our opening hours:
Monday to Friday, from 9 AM to 12 PM and from 2 PM to 7 PM, and
Saturday from 9 AM to 12 PM and from 2 PM to 6 PM, by appointment.

All this information will be gathered in a form to be completed that we will send you upon confirmation of your reservation. Once this form is filled out, you will receive access to a dedicated application containing:

Essential information about your stay (Wi-Fi codes, rules to follow, etc.)

A guide to the city and its must-sees

Our additional services for a tailor-made stay

Departure Procedure (Check-Out)

Before leaving the accommodation, we ask you to:
Remove the sheets from the bed and gather all dirty laundry.
Do the dishes.
Take out the trash: Place the bags in the street after 6:00 PM.
The keys must be returned to the same place as when you arrived.

Departure: Departures must be made before 11:00 AM at the latest. We no longer accept late departures due to repeated abuses.

We thank you for your understanding and cooperation, which allow us to guarantee a pleasant and secure experience for all our guests.

We hope you have a pleasant stay!