Regulations and Important Information for Your Stay
Dear travelers,
To ensure a pleasant experience for everyone, we kindly ask you to read and respect the following points:
Accommodation Rules
No smoking: Smoking is strictly prohibited, even at the window.
Animals: Animals are not allowed.
Events/Parties: Parties or other events are formally prohibited.
Respect for the accommodation: Please take care of the furniture and equipment provided.
Respect for neighbors: Thank you for respecting the tranquility of the co-ownership during your stay.
Illegal activities: Any illicit activity (trafficking, prostitution, etc.) is formally prohibited and will result in immediate sanctions.
Damage: All damage caused during your stay will be invoiced.
Respect for the environment: Please!
You must not set the heating in the accommodations to exaggerated temperatures!!
28-29° is not possible!!
Be careful for the planet!
Communication
For any request, including in case of emergency, please contact us directly via the booking platform. This allows us to respond to you more quickly, and we will know how to contact you if necessary.
Arrival Procedure
Arrival: From 4:00 PM only, with autonomous access. The details will be available on the traveler portal after completing the registration form.
Collection of Information and Security Deposit
For the sake of security and protection of the accommodations we manage, we have put in place a few simple steps to complete before your arrival:
Proof of identity: We require proof of identity for each adult traveler present at the time of booking. This ensures secure management for everyone.
Security deposit: On some platforms, a security deposit may be requested to cover potential damages. This amount is fully refunded within 7 days after your departure, after verification of the accommodation.
This information will need to be provided in a dedicated form that we will send you upon confirmation of your reservation. This form is perfectly secure, and the information collected is used only for the purpose of the reservation. Once this form is completed, you will receive access to a practical application to organize your stay.
This registration form has been put in place to guarantee the security of the accommodations we manage, as well as to allow you an autonomous arrival at the time of your choice. If, however, this procedure poses a problem for you for reasons of security, confidentiality, internet access, or any other reason, you have the possibility to send us the requested information by e-mail, or to come directly to our agency during our opening hours:
Monday to Friday, from 9 AM to 12 PM and from 2 PM to 7 PM, and
Saturday from 9 AM to 12 PM and from 2 PM to 6 PM, by appointment.
All this information will be gathered in a form to complete that we will send you upon confirmation of your reservation. Once this form is filled out, you will receive access to a dedicated application containing:
Essential information about your stay (Wi-Fi codes, rules to respect, etc.)
A guide to the city and its must-sees
Our additional services for a tailor-made stay
Departure Procedure (Check-Out)
Before leaving the accommodation, we ask you to:
Remove the sheets from the bed and group all dirty linen.
Do the dishes.
Take out the trash: Trash room on the ground floor
The keys must be returned to the same place as upon your arrival.
Departure: Departures must be made before 11:00 AM maximum. We no longer accept late departures due to repeated abuses.
We thank you for your understanding and cooperation, which allow us to guarantee a pleasant and secure experience for all our guests.
We hope you have a pleasant stay!
