Reims Apartment | Balcony | City Center

Regulations and Important Information for Your Stay

Dear Travelers,

To ensure a pleasant experience for everyone, we thank you for reading and respecting the following points:

Housing Rules

No Smoking: Smoking is strictly prohibited, even at the window.

Pets: Pets are not allowed.

Events/Parties: Parties or other events are strictly prohibited.

Respect the Accommodation: Please take care of the furniture and equipment provided.

Respect for Neighbors: Please respect the quiet of the building during your stay.

Illegal Activities: Any illegal activity (drug trafficking, prostitution, etc.) is strictly prohibited and will result in immediate sanctions.

Damage: Any damage caused during your stay will be charged.

Respect for the Environment: Please!
Do not set the heating in the accommodations to excessively high temperatures!!
28-29°C is not acceptable!!
Be mindful of the planet!


Communication

For any request, including emergencies, please contact us directly via the booking platform. This allows us to respond more quickly and we will be able to contact you if necessary.


Arrival Procedure

Arrival: From 4:00 PM only, with self-check-in. The details will be available on the traveler portal after completing the registration form.

Information Collection and Security Deposit

For the security and protection of the accommodations we manage, we have implemented a few simple steps to be taken before your arrival:

Proof of Identity: We require proof of identity for each adult traveler present at the time of booking. This ensures secure management for everyone.

Security Deposit: On some platforms, a security deposit may be required to cover potential damages. This amount is fully refunded within 7 days of your departure, after verification of the accommodation.

This information will need to be provided in a dedicated form that we will send you upon confirmation of your booking. This form is perfectly secure, and the information collected is only used for the purpose of the reservation. Once this form is completed, you will receive access to a practical application to organize your stay.

This registration form has been implemented to guarantee the security of the accommodations we manage, as well as to allow you self-check-in at your chosen time. However, if this procedure poses a problem for you due to security concerns, confidentiality issues, lack of internet access, or any other reason, you can send us the requested information by email, or visit our agency during our opening hours:
Monday to Friday, from 9:00 AM to 12:00 PM and from 2:00 PM to 7:00 PM, and
Saturday from 9:00 AM to 12:00 PM and from 2:00 PM to 6:00 PM, by appointment.

All this information will be gathered in a form to be completed which we will send you upon confirmation of your booking. Once this form is completed, you will receive access to a dedicated application containing:

Essential information about your stay (Wi-Fi codes, rules to be respected, etc.)

A guide to the city and its must-see attractions

Our additional services for a tailor-made stay

Departure Procedure (Check-Out)

Before leaving the accommodation, we ask you to:
Remove the sheets from the bed and group all the dirty laundry together.
Do the dishes.
Take out the trash: Put the bags on the street after 6:00 PM.
The keys must be returned to the same place as upon your arrival.

Departure: Departures must be made before 11:00 AM at the latest. We no longer accept late departures due to repeated abuse.

We thank you for your understanding and cooperation, which allow us to guarantee a pleasant and secure experience for all our guests.

We hope you have a pleasant stay!