Rules and Important Information for Your Stay
Dear travelers,
To ensure a pleasant experience for everyone, we kindly ask you to read and respect the following points:
Accommodation Rules
No smoking: Smoking is strictly prohibited, even by the window.
Animals: Pets are not allowed.
Events/Parties: Parties or other events are formally prohibited.
Respect for the accommodation: Please take care of the furniture and equipment provided.
Respect for neighbors: Please respect the calm of the condominium during your stay.
Illegal activities: Any illegal activity (trafficking, prostitution, etc.) is formally prohibited and will result in immediate sanctions.
Damages: All damages caused during your stay will be billed.
Respect for the environment: Please!
Do not set the heating in the accommodations to exaggerated temperatures!!
28-29° is not possible!!
Be mindful of the planet!
Communication
For any request, including in case of emergency, please contact us directly via the booking platform. This allows us to respond more quickly, and we will know how to contact you if necessary.
Arrival Procedure
Arrival: From 4:00 PM onwards only, with self-check-in. The details will be available on the traveler portal after completing the registration form.
Information Collection and Security Deposit
For security and protection of the accommodations we manage, we have implemented a few simple steps to be completed before your arrival:
Proof of identity: We require proof of identity for each adult traveler present during the reservation. This ensures secure management for everyone.
Security deposit: On some platforms, a security deposit may be required to cover any potential damages. This amount is fully refunded within 7 days after your departure, after verification of the accommodation.
This information will need to be entered into a dedicated form that we will send you upon confirmation of your reservation. This form is perfectly secure, and the information collected is used only for the purpose of the reservation. Once this form is completed, you will receive access to a convenient application to organize your stay.
This registration form has been put in place to ensure the security of the accommodations we manage, as well as to allow you to arrive independently at the time of your choice. However, if this procedure poses a problem for you due to security, confidentiality, internet access, or any other reason, you have the option to send us the requested information by e-mail, or to visit our agency directly during our opening hours:
Monday to Friday, from 9 AM to 12 PM and from 2 PM to 7 PM, and
Saturday from 9 AM to 12 PM and from 2 PM to 6 PM, by appointment.
All this information will be gathered in a form to be completed that we will send you upon confirmation of your reservation. Once this form is filled out, you will receive access to a dedicated application containing:
Essential information about your stay (Wi-Fi codes, rules to follow, etc.)
A guide to the city and its must-sees
Our additional services for a tailor-made stay
Departure Procedure (Check-Out)
Before leaving the accommodation, we ask you to:
Remove the bed sheets and gather all dirty laundry.
Do the dishes.
Take out the trash: Place bags on the street after 6:00 PM.
The keys must be returned to the same place as upon your arrival.
Departure: Departures must be made before 11:00 AM maximum. We no longer accept late departures due to repeated abuses.
We thank you for your understanding and cooperation, which allow us to ensure a pleasant and secure experience for all our guests.
We hope you have a pleasant stay!
