12 Ruinart · Le Prestigieux Ruinart | Centre-Ville

Rules and Important Information for Your Stay

Dear travelers,

To ensure a pleasant experience for everyone, we kindly ask you to read and respect the following points:

Accommodation Rules

No Smoking: Smoking is strictly prohibited, even by the window.

Pets: Pets are not allowed.

Events/Parties: Parties or other events are formally prohibited.

Respect for the Accommodation: Please take care of the furniture and equipment provided for your use.

Respect for Neighbors: Please respect the quietness of the condominium during your stay.

Illegal Activities: Any illicit activity (trafficking, prostitution, etc.) is formally prohibited and will result in immediate sanctions.

Damages: Any damages caused during your stay will be charged.

Respect for the Environment: Please!
Do not set the heating in the accommodations to exaggerated temperatures!!
28-290C is not possible!!
Be careful for the planet!

Communication

For any request, including in case of emergency, please contact us directly via the booking platform. This allows us to respond to you more quickly; we will know how to contact you if necessary.


Arrival Procedure

Arrival: From 4:00 PM only, with self-check-in. The details will be available on the traveler portal after completing the registration form.

Information Collection and Security Deposit

For security and protection of the accommodations we manage, we have implemented a few simple steps to be completed before your arrival:

Proof of Identity: We require proof of identity for each adult traveler present at the time of booking. This ensures secure management for everyone.

Security Deposit: On some platforms, a security deposit may be required to cover potential damages. This amount is fully refunded within 7 days after your departure, after verification of the accommodation.

This information will need to be provided in a dedicated form that we will send you upon confirmation of your reservation. This form is perfectly secure, and the information collected is used only for the purpose of the reservation. Once this form is completed, you will receive access to a practical application to organize your stay.

This registration form has been implemented to ensure the security of the accommodations we manage, as well as to allow you to check in independently at your chosen time. However, if this procedure poses a problem for you for security, confidentiality, internet access, or any other reason, you have the option of sending us the requested information by email, or coming directly to our agency during our opening hours:
Monday to Friday, from 9 AM to 12 PM and from 2 PM to 7 PM, and
Saturday from 9 AM to 12 PM and from 2 PM to 6 PM, by appointment.

All this information will be gathered in a form to be completed that we will send you upon confirmation of your reservation. Once this form is filled out, you will receive access to a dedicated application containing:

Essential information about your stay (Wi-Fi codes, rules to respect, etc.)

A guide to the city and its must-sees

Our additional services for a tailor-made stay

Departure Procedure (Check-Out)

Before leaving the accommodation, we ask you to:
Remove sheets from the bed and group all dirty laundry.
Do the dishes.
Take out the trash.
Keys must be returned to the same place as upon your arrival.

Departure: Departures must be made before 11:00 AM at the latest. We no longer accept late departures due to repeated abuses.

We thank you for your understanding and cooperation, which allow us to guarantee a pleasant and secure experience for all our guests.

We hope you have a pleasant stay!